My Story
"Driven by a simple goal: building stronger teams, smarter projects, and lasting impact."
Core Competencies & Skills
Healthcare & Operations
Patient & Consumer Access, Epic Systems, Outpatient Operations, Healthcare Administration, Process Improvement.
Business Development & Strategy
Relationship Building, Consultative Selling, Outreach & Partnerships, Market Research, Campaign Management (Meta Ads).
Technical and Design
Epic EHR, Framer (Web Design/Prototyping), CRM & Sales Tools,
Experience
AdventHealth Jan 2026 – Present
Consumer Access Specialist
• Drive front-end revenue cycle success by consistently exceeding key performance metrics, including Account
Accuracy, Estimate Finalization, and Time-of-Service (TOS) Collections, while generating over $70,000 in upfront patient payments within a seven month period.
• Utilize Epic EHR to seamlessly register patients, verify insurance eligibility, maintain absolute data integrity, add patient demographics, and front-end billing errors, resulting in overall less billing errors.
• Collaborate directly with clinical staff to synchronize patient care workflows, proactively identifying and resolving operational bottlenecks to optimize consumer access efficiency.
Environmental Services Attendant Nov 2025 – Jan 2026
• Demonstrated full knowledge of infection control, isolation procedures, and proper operation of cleaning equipment.
• Coordinated directly with clinical teams, maintenance, and materials management to ensure patient safety.
Extern Apr 2025 – Aug 2025
News Corp Digital Product AI Strategist – Externship
• Designed and deployed a user survey to assess reader trust and content preferences, synthesizing complex findings into comprehensive reports to guide content strategy and market trends.
Stanford Medicine Process Design & Strategy Consultant – Externship
• Mapped key clinical roles and workflows to identify inefficiencies in patient medical issue (PMI) errors leveraging AI tools (Claude.AI/Chat-GPT) to streamline operations.
• Performed root cause analysis using “5 Why's & Fishbone Diagram” to uncover causes of misaligned errors in patient care, leading to pinpointing where to improve patient care processes.
• Designed a prototype digital decision-support dashboard to improve clinical role clarity of patient care, decreasing role confusion when teams are operating together.
PROJXON Jan 2025 – Nov 2025
Business Development Advisor Apprenticeship
• Spearheaded the development launch of a University Partnership Program through strategic outreach successfully coordinating with university representatives to facilitate communication and expand the company’s exposure.
• Managed multiple projects and tasks structuring internal dashboards and success sheets, improving team efficiency.
• Collaborated with senior stakeholders on strategic planning of sales strategies to improve partnership growth.
Jr Consultant Apprenticeship `Oct 2024 – Jan 2025
• Served as a key operational liaison for E-commerce delivery teams; led client presentations and designed a standardized task scope that successfully onboarded three new clients and secured exceptional client retention.
• Led client presentations and contributed to sales/product strategy development which led to the onboarding of three clients.
• Developed a standardized delivery team task scope and sales process to improve team efficiency and effectiveness for future program participants.
The Global Career Accelerator Aug 2024 - Nov 2024
Digital Marketer Trainee Internship
• Participated in strategic planning and marketing efforts utilizing data-driven analytics to refine digital campaign strategies, resulting in high-converting email marketing templates.
• Optimized engagements of marketing materials by building an e-commerce website in Shopify enhancing user experience (UX).
• Developed marketing materials and social media campaigns to increase branding and drive audience interaction using Meta ads and Google ads.
FIU Wellness and Recreation, Miami, FL Jun 2023 - Apr 2024
Sports Program Assistant
• Directed a 22-employee team, spearheading onboarding and training protocols to ensure operational excellence.
• Applied project management skills within a team framework executing the success event logistics for 80 employees.
Education
FLORIDA INTERNATIONAL UNIVERSITY:
Bachelor of Arts in Liberal Studies: Law, Business, and Society, minor in Business.