My Story

"Driven by a simple goal: building stronger teams, smarter projects, and lasting impact."

WELCOME

Dear Reader,

Thank you for taking the time to look over my portfolio. I currently have the opportunity to serve the Minneola community as a Consumer Access Specialist in the Emergency Department and Outpatient Services. My approach to leadership focuses on building trust, sustaining operational excellence , curating environments where team members are valued, supported, and empowered.

My Leadership Style and Philosophy

EMPATHY-FIRST APPROACH

I lead with active listening and emotional intelligence, ensuring team members feel valued and supported. By understanding individual perspectives, I build high-trust workplace dynamics where individuals can thrive.

CROSS-FUNCTIONAL COLLABORATION

I value collective input and actively bring together diverse perspectives to achieve shared outcomes. My goal is to break down silos, encourage active participation, and drive alignment across cross-functional partners.

CURATING ENVIORNMENTS

I intentionally design environments—both operational and interpersonal—that foster productivity, psychological safety, and clear workflows. By removing friction and organizing spaces and systems thoughtfully, I enable teams to focus on high-impact work.

ACTIVE ADVOCACY

I serve as a dedicated champion for both my team and the individuals we serve. Whether advocating for team resources, supporting professional growth, or standing up for patient needs, I focus on giving others a voice and ensuring their concerns are heard and acted upon.

Performance and Results

Throughout my time I have made efforts to improve the process of how to receive high, consistent, and empathetic results in collections. This has been through clear communication, active listening, and having the patients best outcome in mind. If given the opportunity I will contribute to supporting the team and keeping the results that OP has already had.

Core Competencies & Skills

Healthcare & Operations

Patient & Consumer Access, Epic Systems, Outpatient Operations, Healthcare Administration, Process Improvement.

Business Development & Strategy

Relationship Building, Consultative Selling, Outreach & Partnerships, Market Research, Campaign Management (Meta Ads).

Technical and Design

Epic EHR, Framer (Web Design/Prototyping), CRM & Sales Tools,

Experience

AdventHealth Jan 2026 – Present

Consumer Access Specialist

• Drive front-end revenue cycle success by consistently exceeding key performance metrics, including Account

Accuracy, Estimate Finalization, and Time-of-Service (TOS) Collections, while generating over $70,000 in upfront patient payments within a seven month period.

• Utilize Epic EHR to seamlessly register patients, verify insurance eligibility, maintain absolute data integrity, add patient demographics, and front-end billing errors, resulting in overall less billing errors.

• Collaborate directly with clinical staff to synchronize patient care workflows, proactively identifying and resolving operational bottlenecks to optimize consumer access efficiency.

Environmental Services Attendant Nov 2025 – Jan 2026

• Demonstrated full knowledge of infection control, isolation procedures, and proper operation of cleaning equipment.

• Coordinated directly with clinical teams, maintenance, and materials management to ensure patient safety.

Extern Apr 2025 – Aug 2025

News Corp Digital Product AI Strategist – Externship

• Designed and deployed a user survey to assess reader trust and content preferences, synthesizing complex findings into comprehensive reports to guide content strategy and market trends.

Stanford Medicine Process Design & Strategy Consultant – Externship

• Mapped key clinical roles and workflows to identify inefficiencies in patient medical issue (PMI) errors leveraging AI tools (Claude.AI/Chat-GPT) to streamline operations.

• Performed root cause analysis using “5 Why's & Fishbone Diagram” to uncover causes of misaligned errors in patient care, leading to pinpointing where to improve patient care processes.

• Designed a prototype digital decision-support dashboard to improve clinical role clarity of patient care, decreasing role confusion when teams are operating together.

PROJXON Jan 2025 – Nov 2025

Business Development Advisor Apprenticeship

• Spearheaded the development launch of a University Partnership Program through strategic outreach successfully coordinating with university representatives to facilitate communication and expand the company’s exposure.

• Managed multiple projects and tasks structuring internal dashboards and success sheets, improving team efficiency.

• Collaborated with senior stakeholders on strategic planning of sales strategies to improve partnership growth.

Jr Consultant Apprenticeship `Oct 2024 – Jan 2025

• Served as a key operational liaison for E-commerce delivery teams; led client presentations and designed a standardized task scope that successfully onboarded three new clients and secured exceptional client retention.

• Led client presentations and contributed to sales/product strategy development which led to the onboarding of three clients.

• Developed a standardized delivery team task scope and sales process to improve team efficiency and effectiveness for future program participants.

The Global Career Accelerator Aug 2024 - Nov 2024

Digital Marketer Trainee Internship

• Participated in strategic planning and marketing efforts utilizing data-driven analytics to refine digital campaign strategies, resulting in high-converting email marketing templates.

• Optimized engagements of marketing materials by building an e-commerce website in Shopify enhancing user experience (UX).

• Developed marketing materials and social media campaigns to increase branding and drive audience interaction using Meta ads and Google ads.

FIU Wellness and Recreation, Miami, FL Jun 2023 - Apr 2024

Sports Program Assistant

• Directed a 22-employee team, spearheading onboarding and training protocols to ensure operational excellence.

• Applied project management skills within a team framework executing the success event logistics for 80 employees.

Education

FLORIDA INTERNATIONAL UNIVERSITY:

Bachelor of Arts in Liberal Studies: Law, Business, and Society, minor in Business.